Refund policy

Returns and refunds

Our products are intimate items. To protect every customer, they follow specific return rules, explained clearly below.

Hygiene exception: opened items cannot be returned

Under Article L221-28 5° of the French Consumer Code and Article 16(e) of EU Directive 2011/83/EU, the right of withdrawal does not apply to goods that have been unsealed after delivery and cannot be returned for reasons of hygiene or health protection. Once the protective packaging of an intimate product has been opened, it can no longer be returned or exchanged.

Unopened items: 14-day right of withdrawal

If your item is still in its original, sealed and undamaged packaging, you may withdraw from your purchase within 14 days of receiving it, without giving a reason.

• Let us know within 14 days through our contact page, with your order number.
• Send the item back, still sealed, within 14 days of telling us. Return shipping costs are at your charge.
• Once we have received and checked the item, we refund the price paid and the standard shipping cost to your original payment method within 14 days.

Damaged, faulty or incorrect items

If your order arrives damaged, does not work properly or is not what you ordered, contact us with your order number and a photo. Under the legal guarantee of conformity (Articles L217-3 et seq. of the French Consumer Code), we will replace or refund the item at no cost to you, including return shipping where applicable. This applies even if the packaging has been opened.

Requests we cannot accept

Opened or used items that are not faulty, items returned without proof of purchase, and withdrawal requests made after the 14-day period.